Organisation

The O'Brien Group has developed a unique model for organisation and management of their company and business. A core aspect of the company's growth strategy has been the company's decision to invest in new machinery to enhance production capability, quality, and productivity. However with nationwide coverage in New Zealand, it is clearly uneconomic to duplicate the machinery required in each of its branches.

The solution was to develop a specialised production 'hub' (factory) which manufactures all customer orders prior to transport to one of the O'Brien Group's eight branches for finishing. The main factory or 'hub' is located in Mosgiel and the buildings cover approximately a hectare in floor area. Production planning and resource management is all undertaken at the main factory, which also houses personnel undertaking corporate (Head Office) functions.

The Branches have the responsibility for finishing the product to customer specification prior to delivery. This may include such tasks as assembly, addition of components such as bowls and drainers, timber, special features etc. Whilst sales and orders are made through the Branches, key administration tasks such as invoicing are undertaken by Head Office.